Economy: Daikin opens new sales & service office in Phnom Penh

Japanese industrial giant Daikin Airconditioning (Cambodia) Co., Ltd. (DAC) has heralded a new era in the Cambodian market with the grand opening of its new sales and service office in Phnom Penh. The event symbolises the company’s commitment to delivering cutting-edge air-conditioning solutions and fostering local talent.

The November 22 ceremony at the company’s purpose-built state-of-the-art facility was attended by H.E. Hem Vanndy, Minister of Industry, Science, Technology and Innovation, Japanese Ambassador H.E. Atsushi Ueno, and distinguished guests, highlighting the significance of the event. Photo supplied

The minister welcomed the large Japanese firm’s investment in the Kingdom, adding that he expected it would create jobs, while delivering knowledge and technical training.

“We hope that Daikin Airconditioning (Cambodia) will actively support vocational training for local labour, strengthen skills in installation, servicing, repair and other technical areas to provide high-quality of technical expertise, cooling solutions, and energy-efficient air-conditioning products for residential, light commercial, factory, buildings and industrial plants nationwide. This will promote the Kingdom’s industrial capacity and support the Royal Government of Cambodia’s ambition to have competitive, high-quality and well-maintained buildings in the region,” said the minister.

H.E Vanndy considered Daikin an important partner in the journey to accomplish this green mission. “With Japan’s high-quality standards and sustainability practices, Daikin Airconditioning (Cambodia) can be the leading model for private businesses in setting standards for energy-efficient products in Cambodia.”

Daikin Airconditioning (Cambodia) Co., Ltd. (DAC) is a subsidiary of Daikin Industries Ltd., a leading Japanese air conditioning manufacturer. Established in October 2023, DAC began operations in January 2024, focusing on the pre-sales, design and selection, sales and after-sales service of air conditioning systems in Cambodia.

A new chapter

The event opened with a warm address by Mr. Toshiyuki Tanaka, Managing Director of Daikin Airconditioning (Cambodia) Co., Ltd. 

“Today marks the beginning of a new chapter for Daikin in Cambodia,” he announced. “We are proud to have officially registered on 20 October 2023 and commenced operations on 2 January 2024. Our presence here signifies Daikin’s belief in Cambodia’s economic potential and our commitment to delivering world-class air-conditioning solutions tailored to the local market.”

Daikin’s new sale and service office features a showroom, a parts centre, a training facility and operational offices. 

“This facility reflects our philosophy of ‘Perfecting the Air,’ and we aim to enhance the quality of life in Cambodia through innovative, reliable, and efficient air solutions,” Mr. Tanaka emphasised.

The grand opening coincides with Daikin’s celebration of 100 Years of “Perfecting the Air”. This year, Daikin Industries, Ltd. commemorated its 100th anniversary, marking a century of innovation and leadership in the air conditioning industry. Founded in 1924 and located in Osaka, Japan, Daikin has consistently advanced air conditioning technologies, adapting to diverse climates and evolving customer needs worldwide. The company’s commitment to research and development has enabled it to address various air-related challenges, contributing to enhanced comfort and quality of life across the globe.

Aside from selling particular products such as Residential Air Conditioner, Light Commercial Air Conditioner and Industrial Air Conditioning Systems which cater from residential spaces, offices, factories and large sized building applications, the new Daikin office in Phnom Penh is a hub for showcasing the company’s cutting-edge technologies, including its renowned Indoor Air Quality (IAQ) solutions. 

Empowering local talent

Daikin Cambodia has already demonstrated its dedication to local empowerment by hiring the majority of its staff locally. 

“As of today, we proudly employ 114 staff members, with over 95% of them being local hires, including one of our Cambodian board members. This is a reflection of our strong commitment to empowering local talent and fostering a culture of growth within Cambodia,” said Mr. Tanaka. 

“Our vision is to strengthen local technical assistance and provide high-quality after-sales service to better serve the Cambodian market,” he added.

The company has also conducted numerous training sessions and seminars for more than 400 participants, including installers, contractors and university students from technical institutions such as ITC, NTTI, NPIC, and PPI. 

“Our training initiatives are not only about product knowledge but also about fostering technical excellence and professional growth,” noted Mr. Tanaka. “This is part of our broader mission to build a skilled workforce that can meet the demands of Cambodia’s growing market.”

Daikin’s commitment to Cambodia extends beyond business operations. The company has undertaken several CSR initiatives, including donating essential materials to schools and hospital.